Frequently asked questions

What does your crash data retrieval service provide?

Our service images crash data saved in a vehicle’s airbag control module (ACM), commonly referred to as the event data recorder (EDR). This data may consist of, but is not limited to, speed, braking, throttle position, seatbelt usage, and airbag deployment status during an accident.

Do you interpret or analyze the crash data?

No, we strictly image and provide the data from the vehicle’s airbag control module. We do not offer any analysis, interpretation, or legal opinions regarding the data.

Who typically uses your services?

Our services are primarily used by personal injury attorneys, insurance professionals, accident reconstruction experts, and vehicle owners involved in legal or insurance matters.

What types of vehicles can you retrieve data from?

We can retrieve data from most modern passenger vehicles with an event data recorder (EDR). However, coverage varies by manufacturer, so please provide us with your vehicle’s make, model, and year to confirm compatibility.

How long does the data retrieval process take?

The data retrieval process usually takes about 30 minutes to an hour per vehicle. However, the exact time may vary depending on the vehicle’s condition and accessibility.

Do I need the vehicle to be in working condition for data retrieval?

No, the vehicle does not need to be operational. As long as the airbag control module is intact and accessible, we can retrieve the stored data.

Is the data retrieval process safe for my vehicle?

Yes, our process is noninvasive and does not damage the vehicle or its systems. We use specialized hardware and software designed for safe data imaging.

How do I receive the retrieved data?

The data is provided digitally, typically as a PDF report. We can deliver it via email, USB drive, or another preferred method.

Can you retrieve deleted or overwritten crash data?

No, once crash data has been overwritten or cleared by the vehicle’s system, it cannot be recovered.

Do you work with law enforcement or insurance companies?

Yes, we can provide our data retrieval services to law enforcement agencies, insurance adjusters, and other authorized professionals. However, we do not offer opinions or analysis of the data.

How do I schedule a data retrieval service?

You can schedule a service by contacting us via phone or email. Please provide details about the vehicle, its location, and any specific requirements you may have.